You bought a donor management platform, or a case tracking system, or some other enterprise tool, because five years ago it looked like the right answer. Today your team uses ten to twenty percent of what you're paying for, and the renewal still goes up every year.
The features you actually depend on are narrow and specific. Donor records. A few reports your board sees every quarter. The annual giving workflow. Everything else is overhead you'd cancel tomorrow if you could.
"It's not just expensive. We're paying full price for capability our team never touches."
You've thought about switching. The numbers never quite work because the migration is terrifying and the new tool has the same problem in three years. Meanwhile your program staff didn't take this job to feed software. Every hour they spend in the CRM is an hour the mission doesn't get.